For products purchased online and delivered within Australia, we will accept returns for change of mind within 30 days from date of receipt, or if faulty. For change of mind goods must be returned at your expense but for faulty or incorrect items Any postage costs will be refunded to you.. For change of mind returns, items must be unworn with tags still attached. For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
You can arrange a return by contacting our customer service on 03 97381385 or info@pussyfootsocks.. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Pussyfoot takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. If your product was delivered within Australia, you can create a new return request for faulty items using our easy online returns system (outlined above).
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
Whether your item was faulty or you've just changed your mind, Pussyfoot provides three returns options:
Exchange for an alternate size/colour (subject to stock availability).
Store Credit at Pussyfoot online.
Refund to your original method of payment (e.g. Credit Card or PayPal).
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Pussyfoot. If your replacement is not available, your account with which you paid (e.g. credit card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your goodies. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
CAN I RETURN AN ITEM TO A A RETAIL STORE?
Goods purchased from Pussyfootsocks.com.au must be returned via our online returns system. Pussyfoot goods purchased from retail stores need to be returned to the store from which those goods were purchased.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT CARD?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.