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Customer satisfaction is very important to us and we are happy to accept returns within 30 days of the delivery date, if the product is in its original condition with tags still on within Australia. For exchanges, goods must be returned at customers expense but if an item is found to be faulty, any postage costs will be refunded to you.
Unfortunately for hygienic reasons we cannot accept an exchange or refund for underwear, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
How can I request a return, exchange or refund?
To get started on your return or exchange, please follow the below Portal
What happens if my product is faulty?
Pussyfoot Socks takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, we would like to help you resolve the problem. If your product was delivered within Australia, you can create a new return request for faulty items using our easy returns system (outlined above)
What are my options when I return an item?
Pussyfoot Socks provides three returns options:
* Exchange for an alternate size/colour (subject to stock availability).
* Store Credit at Pussyfoot Socks online.
* Refund to your original method of payment (e.g. Credit Card or PayPal).
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Pussyfoot Socks. If your replacement is not available, your account with which you paid (e.g. credit card, PayPal) will
How long will it take to receive a refund?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your goodies. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
Can I return an item to a retail store?
Goods purchased from Pussyfoot Socks online must be returned via our returns system. Purchases made from a retail store must be returned to the store.
What will happen if I return an item purchased with a gift card?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
Who gets refunded if I return a gift?
The refund will be credited to the original card or account used to purchase the gift.